1. Check eligibility
Your order must be marked Delivered, and it must be within 7 days of the delivery date.
2. Submit a request
Go to My Account → Orders, open the order, and use "Request Return" to tell us your reason.
3. We review it
Our team reviews every request and approves or rejects it, with a note if rejected.
4. Refund, if applicable
Approval means your request is accepted for processing. Any refund is handled separately — see our Refund Policy.
Eligibility
Return requests can be submitted for orders that are marked Delivered, within 7 days of the delivery date, for unused products in their original packaging. This window and status are checked automatically when you view your order.
What Happens After You Submit a Request
Your request is reviewed by our team, who will approve or reject it. If rejected, we’ll include a short note explaining why. Approval means the request has been accepted for processing — it does not by itself mean a refund has occurred, and it does not change your order’s delivery status. Where a refund applies, it’s recorded as a separate step; see our Refund Policy for details.
What’s Not Currently Included
Our return process does not currently include product exchanges, replacement orders, or courier pickup / prepaid return labels. If you’d like a different product after a return, the current path is to place a new order separately. For a manufacturer defect outside the 7-day return window, see our Warranty Policy instead.
Ready to request a return?
Open the eligible order from your account to submit a request.