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i.Link Systems & Solutions
Frequently Asked Questions

Answers to Common Questions

Everything you need to know before buying — if you can't find your answer here, our support team is one message away.

Yes. As a trusted computer store in Pakistan, i.Link Systems & Solutions is an authorized reseller for every brand we carry, sourcing laptops, PCs, networking gear, CCTV systems and accessories directly from official distributors — never grey market — and shipped in sealed manufacturer packaging.

Every product we sell comes with manufacturer warranty coverage, honored locally in Pakistan through the brand's official service network. Exact coverage and duration vary by product and brand — check the product listing or your order documentation, or contact our support team to confirm.

Yes, we deliver nationwide to all major cities and towns across all four provinces, with tracked and insured shipping on every order.

Most orders within major cities arrive in 1–3 business days. Delivery to other cities and towns typically takes 3–5 business days depending on location.

We currently accept Cash on Delivery (COD) and Easypaisa. You'll see both options at checkout, with your exact total calculated before you place your order.

Yes, Cash on Delivery is available and is one of our two checkout payment options, alongside Easypaisa.

You can see your current order status any time from My Account → Orders. A dedicated public order-tracking page is still being rolled out — in the meantime, our support team can also give you a live status update using your order number.

Unused products in their original packaging can be requested for return within 7 days of delivery. Submit a return request from your order in My Account; our team reviews every request and will approve or reject it. Approval means your request has been accepted for processing — any applicable refund is handled as a separate step. See our Returns and Refund Policy pages for full details.

Yes, we offer tiered volume pricing on bulk orders for businesses, government departments and educational institutions. Share your requirements with our business team and we'll prepare a competitive quotation.

Absolutely. Our Business Solutions team prepares custom quotations for corporate IT solutions — covering government, education and enterprise procurement — including bulk pricing and Net-30 credit terms for qualified accounts.

Yes, our certified technical team offers on-site installation, configuration and deployment for networking infrastructure and CCTV surveillance systems for businesses of any size.

Yes, we stock a wide range of gaming laptops, prebuilt gaming PCs and individual components — including graphics cards, processors and cases — from brands like ASUS, MSI, HP and Dell.

Yes, alongside gaming machines we carry business laptops and professional workstations for engineering, design and content creation, plus everyday laptops for home and student use, from HP, Dell, Lenovo, ASUS and Apple.

Yes. Our certified technicians are available to help you choose, configure and maintain your systems even after purchase — reach our support team by phone or email during business hours, Monday to Saturday, 10am–8pm.